Digital-service capabilities
The four solution areas can be delivered independently or combined around a shared customer experience and operating model.
Technology that supports people
Solution comparison
Service access · Distribution · Operations
Telecom transactions
Distribute top-up, data packages, service bundles, bill payment and e-vouchers through customer and partner channels.
Identity · Notification · Conversation
Messaging and voice
Combine branded messaging, notifications, OTP, voice and contact-centre connections within one communication model.
Automation · Knowledge · Human escalation
AI customer service
Use chatbots, voicebots and authorised workflow integration for repeatable requests, with relevant context for service teams when escalation is required.
Customers · Merchants · Service providers
Payments and digital finance
Coordinate customers, merchants, banks and service providers through wallet, payment and administration workflows.
Shared service architecture
Iris capabilities can link customer channels, provider platforms and internal teams without requiring wholesale replacement of systems that already work.
Mobile apps, web portals, messaging, voice and assisted-service teams.
Telecom transactions, messaging and voice, AI customer service, and payment workflows.
APIs and connections to operators, banks, billers, merchants, CRM and contact-centre systems.
Administration, reporting, transaction status, exception handling and agreed support arrangements.
Discuss a solution requirement
Discuss a solution, integration requirement or operating problem. We will identify the relevant technology and delivery scope.
