Routing and rules
Direct requests to the correct provider and apply agreed service logic, limits and conditions.
Payments and digital finance
Payment, wallet and merchant workflows for digital services.
Iris Next Gen helps telcos, banks, fintechs and digital platforms design and integrate payment services around customers, merchants, providers and operations teams.
Wallet, merchant and payment operations are covered here.Telecom transactions covers the distribution of mobile services and service vouchers.
Customer and merchant journeysSimple front-end experiences
Connected service ecosystemBanks, operators and providers
Operational controlRecords, reporting and review
Payment confirmedCustomer and merchant updated
Record matchedReady for operational review
A connected financial-service journey
Straightforward customer and merchant experiences supported by coordinated platform operations.
A customer may only see a few steps. The platform still needs to identify the user, apply the right rules, route the transaction, update each party and create a useful operational record.
Stage 01 · Choose a service
Start where the customer already feels comfortable.
Bring payment, wallet, bill or service options into the mobile app, web experience, agent portal or merchant channel that fits the operating model.
Illustrative interface
9:41Secure
Choose a service
What would you like to do?
Continue
Platform capabilities
Connect customer, merchant, wallet, payment and administration workflows.
Customer-facing payment experiences depend on coordinated customer, merchant, wallet, payment and administration processes.
Customer and merchant management
Manage customer and merchant profiles, roles, access and service status in one operating view.
Support individual customers, enterprise users and merchants with the profiles, roles and service relationships needed for the chosen operating model.
- Customer and merchant profiles
- Account, role and access structures
- Service enrolment and status
- Connected support context
Customer profileServices, status and historyOne useful operating view
CUIndividual customerWallet and payment access
MEMerchantPayment and settlement context
ENEnterpriseUsers, roles and services
Operational confidence
Routing, status, record matching and exception controls for operations teams.
A well-designed platform gives customers a clear result and gives operations teams the records, rules and tools needed to manage the service responsibly.
Status and confirmation
Return useful transaction results to customers, merchants and service teams.
Administration and reporting
Configure services and provide practical oversight, reporting and investigation views.
Reconciliation and issue handling
Match records, surface exceptions and give support teams the context to resolve them.
Security, privacy, identity and payment-regulatory requirements are defined for each market, organisation and operating model during solution design.
Payment and wallet requirements
What should customers, merchants and service teams be able to do next?
Discuss the users, payment flows, systems and partner connections involved. We will define the appropriate delivery scope.