Messaging and voice

Branded messaging, business calling and voice automation for customer-service workflows.

Iris Next Gen helps organisations connect branded messages, one-time passwords, service notifications, trusted business calls and interactive voice response with their operational workflows.

Discuss your communications requirements Messaging and voice capabilities
Recognisable communicationClear sender and call identity
Useful interactionNotify, verify and respond
Connected follow-upSystems and service teams stay aligned
Customer communications professionals coordinating branded messages and business calls
Message delivered
Customer replied
Trusted call connected
One communications layerClearer journeys across message and voice
Branded messaging OTP and alerts Two-way replies Trusted calling

Interactive capability explorer

Messaging and voice capabilities for different service needs.

Messaging and voice work best when they support a defined customer purpose, recognisable identity and an appropriate response path.

Branded messaging

Help customers recognise important business messages at a glance.

Use branded sender identity where supported to make transactional updates, service notices and customer service messages easier to understand and trust.

  • Branded SMS—known as SMS Brandname in Vietnam—and application-to-person (A2P) messaging
  • Transactional and service notifications
  • Template and campaign coordination
  • Delivery status and reporting
Market noteSender registration, channel rules and availability vary by country and operator.
IN
IRIS SERVICERecognisable business message
Your service request has been completed. Reply HELP if you need assistance.
Delivered · 10:42
Open service details
Connected outcomeCustomer understands who sent the message and what to do next.

Connected communication journey

From business trigger to customer response and follow-up.

Choose a common scenario. The channel and next action may change, but the underlying workflow remains connected.

Journey 01 · Password reset

Verify the customer, complete the action and offer help if needed.

A password-reset request triggers an OTP message. The customer enters the code, receives confirmation and can move directly to support when the result needs human attention.

OTP messageCustomer confirmationSupport path
01Business triggerReset requested
02CommunicationOTP sent
03Customer actionCode entered
04System outcomeAccess restored
05Follow-upHelp available

Connect communication to your operations

Communication integrated with customer data, workflows and service teams.

Link triggers, customer context, delivery status and exceptions so operational teams can act with confidence.

Business triggers

Transactions and paymentsAccount and service eventsCRM and campaign rulesHuman service requests
Connected communications layerOrchestrate · Deliver · Capture · Route
SMSOTPVoiceIVR

Operational destinations

CRM and customer profilesContact-centre platformsWorkflow and case systemsReporting and monitoring

Channel availability varies by market and operator. In Vietnam, options can include Zalo Business Service, registered sender identities, short codes and branded calling.

Extend the journey

Add AI where automation can genuinely improve customer service.

Messaging and voice create the communication channel. AI customer service can add natural-language support, knowledge access and workflow assistance where the use case is suitable.

View AI customer service

Communication requirements

Which message, call or verification process needs to improve?

Discuss the communication process, systems and target market. We will define the relevant capability and next step.

Discuss your communications requirements Review partnership opportunities